1WORKFLOW
Register the request
Capture the customer, affected equipment, complaint and location or contact details relevant to the job.
Customer jobs and field service
Follow every service job from request to closure.
Give a repairs or field-service business an organized process for recording a customer issue, allocating work to technicians, following job status and preparing the final invoice.
From input to completion
How the workflow fits together
Follow an illustrative, four-stage sequence designed to explain the role of this feature in everyday business operations.
2WORKFLOW
Allocate the work
Assign the appropriate engineer or internal team member and review the expected visit or service stage.
3WORKFLOW
Document progress
Update job status, technician observations, materials and the work carried out as it moves forward.
4WORKFLOW
Complete the service
Close the service record and prepare any applicable customer billing or follow-up action.
Connected tools
What it brings together
Service register
Keep manual service requests and issue descriptions as separately trackable work orders.
Engineer assignment
Organize technician responsibility for incoming repair or onsite service jobs.
Job status and notes
Review recorded progress, stages and relevant service details from one workflow.
Service billing
Prepare an invoice or payment entry for applicable parts, labor and service charges.
Feature availability depends on edition, enabled modules, hardware, country rules and completed acceptance testing. This marketing page does not certify statutory compliance or online/offline synchronization for a particular customer.
Explore other Minarva Biz features
Minarva Biz platform
See how the modules work together.
Explore the sample product tour or review the currently published Windows release. Trial signup and some commercial acceptance steps remain in progress.